Support

Support

Rydos is a small, independent app. Here's how to get help, what's useful to include, and fixes for the issues people hit most.

How to get help

Email us

The fastest way to reach us is [email protected]. You can also send a diagnostic report from Settings → Diagnostics in the app. Keep the receipt for any follow-up email.

We are a small team, so replies may take a few days.

What to include in a report

Help us reproduce it

The more of this you can include, the faster we can work out what happened.

  • App version Settings → About, inside Rydos.
  • iPhone model and iOS version Settings → General → About, on your iPhone.
  • Equipment make and model The name your bike, treadmill, rower or sensor advertises — for example, TF-21B1D8 — visible on Rydos's Sensors screen or on the device itself.
  • What happened What you expected, what happened instead, and the steps that led to it.

Your setup

Getting the most from Rydos

  • Check your Bluetooth profiles Rydos connects compatible bikes, treadmills, rowers and sensors over Bluetooth. Available readings and controls depend on the profiles and capabilities your equipment reports. Check the compatibility table or send us your make and model.
  • Heart-rate target control It gradually adjusts resistance for cycling and rowing, or incline for running. Running speed stays manual. Keep the machine controls within reach; this feature does not choose a medically safe heart-rate target for you.
  • No automatic Garmin upload Rydos exports a FIT file you import into Garmin Connect on the web yourself. It doesn't upload finished activities to Garmin automatically, and a normal Garmin account doesn't grant that integration.
  • No cloud backup Rydos does not back up your activities to a cloud account. Export activities you want to keep before deleting the app. Copies already shared, workouts saved to Apple Health and reports received by support remain separate; uploading diagnostics is not an activity backup.

Troubleshooting

Common issues

My equipment isn't found when I scan

Wake the equipment using its own controls before scanning. Some equipment accepts only one Bluetooth connection at a time. If it is already connected to another device or app, disconnect it there and try again. Then check the supported profiles in the compatibility table on the main site.

A sensor won't reconnect

Saved sensors reconnect automatically on launch or when Bluetooth returns, but sleeping equipment needs to be awake first. If it still won't reconnect, remove and re-add it from Sensors.

Machine control isn't available

Controls appear when the selected machine reports FTMS control-point support and a usable range. Ride and Row offer resistance or target power; Run offers speed and incline. If the machine does not report a capability, its control stays unavailable.

FIT export doesn't offer the destination I want

Rydos hands the FIT file to iOS's share sheet; which apps appear there depends on iOS and what's installed. Garmin Connect isn't guaranteed to appear as a share destination on every device — import the file manually at Garmin Connect on the web instead.

Diagnostics

Share diagnostics with a report

Open Settings → Diagnostics → Bluetooth and capture log. Tap Send to support to upload a prepared report to app.rydos.fit. Your message, app/build and iOS versions, event times and diagnostic categories are included. Device details and sensor readings are removed by default.

Include raw sensor data is a separate opt-in. It adds Bluetooth packets, readings that may include heart rate, power, cadence and speed, trainer commands, device names and identifiers. Your Apple Health history and full activity database are not uploaded. Only include raw data or personal details in your message if you want support to receive them.

Received reports are stored for review by authorized support administrators. Keep the receipt and include it in a follow-up email. If sending fails, you can retry the same prepared report or discard it; retries are not automatic.

You can also use Share recent diagnostics to export a local JSON file. That file includes raw readings and device identifiers; you choose its recipient through the iOS share sheet.

To request deletion of a received report, email [email protected] with its receipt or identifying details. Reports remain until an administrator deletes them; deleting the app or a local draft does not delete a received report. See the privacy policy for storage, retention and hosting details.